Putt Food Blog

Online Food Order and Delivery Facts

Statistics and Facts about Online Food Ordering to Your Restaurant

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Online food-ordering is more than just a service; it is a revolution which made restaurant going people to have the same restaurant’s quality food in some other new environment. This type of food ordering has changed the way restaurants thought about delivery, customers thought about delivery and has also changed most parties into house parties. And mainly these companies understood one thing that people before them didn’t understand that is, a person wants to take delivery mainly because he or she doesn’t want to go to the restaurant but, even then, most restaurants didn’t have delivery services.

Now, these applications have made this revolutionary and necessary change which the people need. After this revolutionary change happened, the sales of every restaurant increased drastically, as people have busy lives and they want to eat ready cooked food without going anywhere, so, they order food online, and enjoy food from restaurants in places comfortable for them. Even the people who travel, order food so that, they need not wait in the restaurant for their parcel and this doesn’t mean that they lost customers. The restaurants may have lost customers going to the restaurants and have new ones who order food from the same restaurant via the application.

The customer experience now, is very different from the experience before only because then, it was based on many things but, now the customer experience is based on the taste, quality and price of the food item. Increase of customer experience, is many because of engagement, personalization and efficiency. Restaurant efficiency is already discussed so, let’s discuss about personalization and customer engagement, first, personalization, online ordering has made easy for us to personalize our own dishes or combinations. There is a misconception about customer engagement that it doesn’t exists in applications but, the truth is as everything is selected using an application makes the communication, effective communication. These applications have increased customer loyalty to a whole new level, as the experience the customers are treated is very good. The restaurants also have the provision to have your own delivery system with the application’s delivery system so, the profit increases.

Sometimes, a person orders a dish, then, the bearer asks more than a thousand questions about the order then, serves the person, totally different dish. While ordering food directly, in the restaurants, wrong or missing orders happen because of the miscommunication between the customers and restaurants. More than everything, the audience of the restaurant increases as these applications has a different set of audience altogether.

Another important point is that the audience, these applications have are more active than the normal restaurant going audience. And as the number of users increases, the demand for food on online ordering applications increases, as the demand increases. To supply according to the demand, these restaurants increase production, which implies in the profit of the organization. As there are many restaurants, there is chance for a restaurant to lose business to their competition but, that doesn’t happen while using the application if your food has good taste and quality. So, adding online ordering to your restaurant is great for the restaurant reasons being, it increases productivity because of increase in demand; buyer tracking have been improved; and there is drastic increase in sales.